State Farm® Insurance Agent Jessica Thompson

"Jessica Thompson is an impressive entrepreneur/sales person! She’s a great listener and is gifted in evaluating a client’s needs and implementing a strong personal insurance plan. I highly recommend her and her agency!"

"Policy sold as RCV. Adjusters made own estimate and refuse to cover documented preloss condition along with signed contract costs. Below is the hail/wind focus to reduce payouts on claims. Look up "OKAG State Farm". Multiple year, planned underpaying initiative by this carrier. My substantiated estimate 63k+, state farm decided 45k "was enough" and had no policy reason for denial. Summary of their scheme below:
​1. Key Focus Areas & Tactics
​Claim Handling Hygiene
​Small Hail (\le 1") & Light Wind (\ge 50 mph)
​Early Team Manager Involvement

​2. Performance & Metric Comparison
​Based on Texas dataset analysis of all Wind/Hail losses (Cat and Non-Cat) from 2017–2019:
​Wind (50 mph or less):
​Metric: % Full Roof Replacement (FRR) on Severity 3 Wind.
​Baseline: 63%
​Industry Best: 5–10%
​Opportunity: Internal quality improvement potential of 53–58%.
​Hail (1" or smaller):
​Metric: % Full Roof Replacement (FRR) on Severity 3 Hail.
​Baseline: 90%
​Industry Best: 5–10%
​Opportunity: Internal quality improvement potential of 80–85%.

​3. Strategic Action / Quality Play
​Establish guidelines requiring Team Manager review whenever a claim handler recommends full slope or full roof replacement on claims involving light wind (< 50 mph) or small hail (<1").

​4. Rollout Timeline
​June 26, 2020: Kickoff in Dallas County, TX
​December 7, 2020: Expansion to all of Texas
​December 17, 2020: Nationwide Expansion (All States)

I was either sold a bad policy and or SF is a criminal organization. I shouldn't have to fight the state and my carrier on my claim. Happily a USAA customer, they care about vets and homeowners in every instance.

Im saddened this agency couldn't stand up to the white shirts and listen to incompetent adjusters."

"Austin was very helpful and patient with my many questions."

"My family is new to this agency. We are from Forest Lake and have our home and autos insured with Austin. He was very easy to work with and explained coverage and options very well. We saved quite a bit of money on our auto insurance by going with State Farm."

"Very good"

"Started with State Farm because they were the only ones that would insure us with the kind of dogs, we had at the time. That was now over 10 years ago and they are still very helpful with all our needs from our mortgage insurance, RV, Motorcycles or all the trucks we have now. We like our toys in our family. Everyone that works there has always been very supportive and helpful in any situation if it was dealing with a kids first car accident or teaching my kids how to handle a situation and what the right thing to do. It’s all part of growing up and learning. Having the right company and people is always nice."

"Great service!"

"Excellent service. I have been with them since before i purchased my first home in 1990. Since then state farm has been there for me when others have not. I switched insurance companies and quickly switched back to state farm. Three homes , numerous vehicles throughout the past 40 years. I'm glad I came back to state farm."

"Renee Estell is very great to work with. She is knowledgeable, took her time to explain options, responsive and listened to my questions. I would highly recommend her for insurance guidance."

"Great customer service!"

"I was reluctant to switch insurance companies, but Renee made the switch so clear and simple for me. Great to work with and got a good rate. Highly recommend."

"It's been a pleasure having my insurance needs taken care of at Jessica Thompson's State Farm Agency. Everybody there are so helpful and take the time to explain things when I have a question. I've had some financial issues over the last couple years and have had a hard time keeping up with being able to pay the premiums on time and have had my car insurance policy lapse before because I was unable to make the payments but was always able to get it re installed without any hassle. I would never go anywhere else for insurance as I love the feeling I get knowing that they are always there and are very understandable when things are tight and I'm having trouble making payments and I'd like to mention how great of a job Austin does and it's nice knowing he is always looking out for me and making sure I'm getting the best deal I can get.
Thanks Austin!!"

"Renee was awesome to work with. She is very personable and worked hard to give me exactly what I needed. So glad I have someone that will work with me. My last insurance Company's personnel were not willing to go the extra mile. I can't wait to work with her in the future."

"Austin was very knowledgeable and helpful through the entire process!"

"Worked with Austin, he was great!"

"Renee was super easy to communicate with and was able to give me a better price on my insurance for my ATV and my boat. I would definitely recommend her and her company to family and friends
Renee made everything super easy and was very attentive to my questions!
Thanks Renee!"

"Excellent experience! Quick and easy! Saved us a substantial amount of money on auto insurance. Have already recommended to my coworkers who have all experienced auto insurance increases."

"She is a wonderful support anytime I have questions I called she picked up and answered"

"Jessica and her entire team have been a pleasure to work with. They are always available and willing to help my family whenever/however needed. Our most recent interaction has been with Austin who represents the team’s best qualities in total; quick to respond to address questions or concerns, share information in a manner that is easy to understand, and know their stuff. Professional service with a personal feel which is much appreciated."

"They answer my calls or get back to me right away. And they seem to have my best interest in mind when I am adding to my policy or making changes."

"I'm New to State Farm. Austin is my agent.
Very knowledgeable of car insurance.
Easy to talk too."

"Renee saved me $$$ of dollars for my auto and home owners insurance. She is very informative and polite. Thank you Jessica Thompson agency."

"I highly recommend Jessica Thomas State Farm Insurance Agency. I worked with Austin who was very knowledgeable, Easy to work with, Answers all your questions. I highly recommend this agency for all your insurance needs😎"

"Excellent group to work with! Alise and Jessica are knowledgeable, professional, yet friendly and eager to assist with any questions or needs. They provide information and guidance without upselling any products offered. We appreciate having them in our corner!"

"Great professional experience with Austin and the Jessica Thompson team! I would highly recommend. Questions regarding insurance were answered very thoroughly. Thank you!!"